Team Recruitment‎ > ‎

Administrative Assistants

The Technology Doctor is seeking an Administrative Assistant to join its customer service and dispatch team.

JOB DESCRIPTION:

Provide prompt and professional response to customer phone calls and emails. Ability to work in a VERY fast paced environment while providing 
excellent customer service. An ideal qualified individual will be self-motivated, bring high energy to the work environment, can easily multi-task,
desire to learn and excel, is detailed oriented and organized. The ability to work additional hours, as it may be required at times.
This position requires you to report for meetings and training in Camarillo, CA occasionally and work from home. 

DUTIES AND RESPONSIBILITIES:
  • Answer telephones
  • Check and return voice mail
  • Check faxes and address or forward them appropriately
  • Make initial phone calls for electronically received dispatches
  • Handle ALL calls to be made from the dispatch board
  • Respond to customer e-mails and chat requests
  • Enter new dispatches
  • Schedule jobs
  • Attach POP receipts & pictures provided by customers via email & fax into the customers ticket in the computer system
REQUIREMENTS:
  • Type 40 plus words per minute
  • Know basic working knowledge of computers
  • Some other terms and requirements apply
EDUCATION AND EXPERIENCE:
  • High School Diploma or GED
  • College level coursework/training/education in business, management, accounting, communications, customer service or computers is a plus
  • Bilingual is a plus

STARTING PAY AND BENEFITS:

Pay begins at $10.00 per hour and after 90 days additional commission pay is possible. Additional pay increases based on performance.

HOURS:
40 hrs/wk M-F 8:30 am -- 5:30 pm Lunch 12:30 pm - 1:30 pm. Flex hours are possible after you have proven yourself with proper approval - some terms and special restrictions may apply to flex hours.

PERKS:
Receive a promotional bonus for purchasing new items from manufacturers we service along with free extended parts and labor service warranty for as long as you are employed or as long as parts are available. Cell phone provided. Costco membership.

BENEFITS: 
Access to health benefits with a share of costs.

TERMS & CONDITIONS:
All new employees are subject to a 90 day probationary/evaluation period before they are eligible to receive benefits and perks. We are looking for an individual that has NO RESTRICTIONS. Which means you must have nothing that will take away from your complete focus that is needed for a FULL 8 hours a day. IE: Individuals with young children at home without proper out of the home daycare will NOT be a good fit for this job.

The Technology Doctor is devoted to partnering with technology manufactures to provide a premium in-home service experience to customers who are experiencing problems with their in or out of warranty - high tech purchases. We share a mutual goal of customer satisfaction for the purpose of retaining the customers brand loyalty and our mutual reputations. The Technology Doctor does not just accept ANY work we ONLY accept work for the manufactures in which we have partnered with and are able to provide the absolute highest quality of service.

If you would like more information, please reply to this listing, if you would like to apply for this job please download and complete an application here: http://www.tech-phd.com/nowhiring Instructions on how and where to submit the application are included on the application. 

Only responses with a completed application will be considered, please do not just send your resume or use automated systems to send us resumes without actually reading this job description and understanding what this job is. Thank you