Training

ADMINISTRATIVE CORE TRAINING v
The following video training series is designed to train new administrative employees. We recommend that you view these files multiple times, take notes and bookmark this page for future reference. New employees are required to have these skills before they are hired. 

Video 1: Service Overview - The Ticket Life Cycle (11:57)
















        Scheduling Priority










                Don't forget to set the language field in Worktrack,
                if the language is other than English so tech's know 
                they need to use the interpreter service.

Demo Video's - Watch an experienced team member in action:


ADMIN ADVANCED TRAINING v


                Waiting for parts to arrive before scheduling
                Waiting for parts to be ordered before scheduling







TECHNICIAN ADMINISTRATIVE TRAINING v
The following videos are designed to train new technicians on the proper use of our Worktrack field service app and other technician related tools. New technicians are required to have these skills before they are hired.







How to make add-on tickets in the field

Board rebuild procedures

How to order parts for stock




TECHNICIAN FIELD TRAINING v

Frigidaire tub removal, disassembly and reassembly


SERVICE MANAGER TRAINING v